Servitium onboards businesses before marketing to consumers. Investment closes → soft launch begins. Year 1 revenue clock starts on launch day.
55
Businesses/month (Year 1)
10
Student brand ambassadors
$22/hr
Student wage (co-op)
8%
Warm D2D conversion
The Core Logic
How the supply engine works
The Threshold Rule
Consumer marketing activates only once 10 businesses in a service category are active in Metro Vancouver. Not before. This prevents spending consumer acquisition budget before supply density exists.
BILS Cross-Marketing
Every onboarded business receives a BILS card — a shareable OpenGraph-enabled profile link. Each business has ~150 contacts. At 5% click-through = 7.5 consumer touchpoints per business from Day 1 at zero cost.
Team Structure
Who executes the strategy
Senior BD Hire
Trains and accompanies students Months 1–2. Students independent from Month 3. BD fully pivots to brokerage LOI pipeline from Month 7 onward. ~$70K/year base.
10 Students · Servitium
Recruited via Metro Vancouver university co-op programs. $22/hr · 10hrs/week. Each manages their own branded social account. Visits businesses, films short-form video, hands raw footage to agency.
Vancouver Content Agency
Edits raw student footage, schedules posts across 10 accounts, boosts top-performing content. $1,500/month. Students do not post — the agency handles everything after filming.
Go-to-Market Phases
Phased expansion plan
Phase 1 · Months 1–6
Metro Vancouver — Supply Build
BD trains 10 students. Students conduct 20 in-person business visits per week each (800 total/month). BD accompanies Months 1–2, students independent from Month 3. No vertical onboarding — vertical modules in development. Vancouver agency posts one business feature video per onboarded business.
Target: ~255 paying businesses by Month 6 · Zero vertical revenue
Phase 2 · Months 7–12
Metro Vancouver — Vertical Launch
BD pivots to brokerage LOI pipeline. One founding partner LOI per vertical (real estate, insurance, wealth management) used as credibility anchor. BD approaches additional brokerages using founding partner endorsement. Consumer paid ads activate category-by-category. Vancouver freelancer manages Meta + Google LSA ($3,500/month).
Target: First brokerage agents paying Month 8 · 362 solo businesses by Month 12
Phase 3 · Year 2
BC + Alberta Expansion
Student model replicated in Calgary and Edmonton (5 students + 1 BD hire per city). Metro Vancouver cohort renewed. 3 BD hires total. BD closes 1 brokerage every 6 weeks — 8 brokerages by Year 2 end. Churn improves 15% → 7% as platform value compounds.
Five cities operational: Vancouver, Calgary, Edmonton, Toronto, Montreal/Ottawa. 50 students, 5 BD hires. 40 new brokerages closed across Year 3. Churn drops to 4%. Transaction fees become the dominant revenue stream as consumer volume compounds across all cities.
One founding partner LOI per vertical — used as a credibility anchor. After signing, the BD hire uses that endorsement to approach additional brokerages in the same vertical without requiring a separate LOI for each. Founding partners receive permanent status, free onboarding, and early feature co-design access.
Industry Value Chain
How value flows through the platform
Solo Home Services
Consumer discovers via Servitium profile or BILS link
→ Views verified 10-star score and portfolio
→ Submits quote request via Hub
→ Professional quotes in-app
→ Schedule confirmed
→ Job start approved by both parties
→ Job completed
→ Payment released via Stripe
→ Verified review posted automatically
Servitium earns: $25/month + 7% on completed transactions
Servitium earns: $199/month per agent seat (pure subscription)
Financial Model
Bottom-up. Benchmark-backed. Conservative.
Every number is derived from confirmed inputs — student visit rates, D2D conversion benchmarks, and SaaS churn data. No projections are assumed without a source.
$161K
Year 1 Revenue
$820K
Year 2 Revenue
$3.55M
Year 3 Revenue
Month 8
Cash-flow positive trigger
Revenue Streams
Three streams, two customer types
Stream 1
$25 / month
Solo business subscription. First month free. No contract. Activates the month after onboarding.
Stream 2
7% per job
Platform transaction fee on completed, paid jobs only. No completed job = no fee. Stripe adds 3% = 10% gross.
Stream 3
$199 / seat
Vertical agent seat: real estate, insurance, wealth management. $49/month auto salesperson. Pure recurring subscription.
NVBC 2026 prize (~$110K first place) NRC IRAP application in progress Angel round $300K–$400K post-NVBC
Key Assumptions
Every number has a source
D2D warm conversion: 8%
Industry cold D2D benchmark: 2–5% (portatour.com, 2026). Warm offer (free month + business feature video) justifies 8–10%. Validated by 94% pilot interest in March 2026 survey ($16/lead).
Monthly churn: 15% → 7% → 4%
Year 1: conservative for new platform with no consumer volume. Year 2–3: improves as reputation lock-in compounds. SMB SaaS benchmark: 3–7% monthly (2025 industry data).
Builds as consumer volume grows from content engine and paid ads. Conservative in Year 1 — consumer side is thin. Normalises by Year 3 as paid ads and BILS sharing compound.
Average job value: $200
Conservative for Metro Vancouver home services. Landscaping, cleaning, and trades typically bill $150–$500+ per job. 4 jobs/month × $200 × 7% = $56/business/month.
Cash-flow positive: Month 8
At scaled burn of ~$26,293/month, breakeven requires ~235 paying solo businesses with 30% transacting. The model crosses this threshold in Month 8 of the model.
Risk Register
Identified risks and mitigations
Risk
Likelihood
Impact
Mitigation
Cold-start — businesses before consumers
Medium
Medium
Standalone value from Day 1. BILS cross-marketing. 10-business threshold prevents wasted ad spend.